But then, I’m not really an Apple fan, although I do like the iPad as an eReader. I’m a Microsoft user from way back. Sometimes I think I’m the only person in the world who likes their products, but Word is still my favourite word processor by a long way.
I’ve been using Office 365 ever since it was introduced, and it took a while but I really got to like OneDrive.
OneDrive is Microsoft’s cloud service, where you can store files online and access them anywhere you have access to the internet. Think DropBox or Google Drive.
It’s fabulous when you’re writing together, because both authors can work on the same manuscript at the same time. It’s especially ideal when you’re fine-tuning the story in those last weeks before sending the finished product away, or when you get the edited version back and want to work through the edits together.
Plus, it stores an off-line copy of the document you are working on, and synchronises it when you’re back on line.
It had some weird habits, like sometimes reinserting deleted text, so you’d get sections with duplicates, and some other strange stuff, but in general, it worked well.
Best of all, both Sherylyn and I can link to the same OneDrive files no matter which computer we are using.
Along came Windows 10
Windows 10 was introduced mid-year.
I work in IT. I know not to download an untried operating system while it’s still buggy. I know to check to see if my computer is compatible, even when the little “Hey, Windows 10 is here, do you want to download it” message keeps popping up on my laptop.
Yet one day I foolishly click the button. Long story short—bad idea. Windows 10 won’t load. So I revert to Windows 8.1.
My laptop has never been the same. I have to close it down completely now because it runs hot all the time if I don’t. It takes minutes (literally) to save a file onto the c: drive, even though it only takes seconds when I save the same file onto a USB port.
Worst of all, it killed my OneDrive.
I can see the files, I can click on them, but the files won’t open. I can open them from other computers. If I log into OneDrive I can open them from there. I just can’t open the files in Word.
I do everything I can think of. Uninstall and reinstall Office 365, uninstall and reinstall OneDrive. Log out of my account, log into my account. You name it, I try it. I google it, naturally, and find other people who’ve had similar problems. But no solution.
But wait, there’s more
Finally, I go to Microsoft support. They have a service where you can talk to an online representative to help solve your problem.
I wait for half an hour. “You’re in the queue. There is one person in front of you.” I use the time to write up a summary of the problem, including the links and solutions I had tried.
It times out in the end.
I start the whole process again. I finally connect with the help desk and paste in my tale of woe.
“I’ll look into it,” the operator says.
I wait, and wait some more. And wait some more.
Eventually, I get a message. ‘Ticket was closed’.
So I go through the whole process a third time.
This time we get further. The operator logs onto my laptop remotely. She looks at OneDrive, checks things there. “OneDrive is working fine,” she says.
“It’s only OneDrive files in Office,” I say. “It’s when I try to open the file in Office, or when I click on a file in Windows Explorer to open it.”
There’s no answer.
I wait. Then, over in the message box, I see the message—’ticket was closed’.
I still haven ‘t got OneDrive back to normal. Right now, I’m preparing myself for a fourth attempt at the support line.